FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Where are you located?
We are located in sunny Santa Monica, California! All our inventory is currently online but you can also find a curated selection of MSV at REFORMATION VINTAGE on Melrose Ave in Los Angeles!
REFORMATION x MOONSTONE VINTAGE LA partnership:
We have partnered with our favorite sustainable fashion brand, REFORMATION! You can find a curated selection of MSV designer vintage inside their REFORMATION VINTAGE location at 8253 Melrose Ave, Los Angeles, CA 90048. Tel: (213) 459-6079
Does MSV Guarantee Authenticity?
YES! We guarantee the authenticity of every item we sell or 100% of your money back. At MSVLA, we understand the importance of trust. Shopping for pre-owned luxury can be challenging. The reselling industry is plagued by sellers of counterfeit luxury handbags, so it is essential that our experts are skilled in the art of authentication.
Before any item is posted to the MSVLA website or sold through our partners, it is checked by highly qualified authenticators specializing in specific brand names. Our experts have been thoroughly educated in detecting "fakes".
Whether it is a handbag or an accessory item, the authentication of every piece is reviewed and inspected to ensure that its details meet with the manufacturers established standards of quality in: stamping, stitching, hardware, authenticity stamps, date codes, serial number (where applicable), materials and craftsmanship.
Ensuring your trust is most important to us! You will always receive an authentic item from us or 100% of your money back! Xx
What is the security tag?
Each item we sell has a hang tag attached for security purposes. The tag is easily removed with a pair of scissors, however, the tag must remain attached in order to place a return.
How long is the processing time?
We are currently processing items, however due to COVID-19 safety regulations we are working with a limited team. Item processing time is expected to be between 2-3 days up to 1 week. We greatly appreciate your patience and understanding!
Do you accept returns?
Due to the one-of-a-kind nature of our vintage items we do not accept returns. We also do not cancel orders after they have been placed. Please kindly review or return policy for more information or if you have a concern about your order.
Does MSVLA have an Influencer Program?
We really appreciate your excitement about what we do and your interest in collaborating!
We have a program set up for people just like you. You can find out more by emailing us at firstname.lastname@example.org
Does MSVLA ever have sales?
Moonstone Vintage LA does not offer regular sales events, however, please subscribe to our e-newsletter and follow us on Facebook and Instagram to get the most up-to-date notifications.
Does MSVLA charge Sales Tax?
You may have heard the news that the Supreme Court has handed down a decision that allows states to collect sales taxes from online businesses located beyond their borders.
Sales tax is calculated at checkout based on the current tax rate for your zip code displayed on the shipping address. If a customer requests to change their shipping address, a new sales tax rate may be applied to the order based on the current zip code. Please note, if additional sales tax charges apply, the order must be paid in full to be shipped.
Does MSVLA offer consignment?
We are not offering consignment at the moment, but it is something we look forward to adding so stay tuned!
Still can't find what you need?
Please contact us at email@example.com and we will get back to you promptly!